RadixTrie (Pty) Ltd (hereon referred to as RadixTrie) has created this Privacy Policy to demonstrate its firm commitment to privacy. This Privacy Policy describes how RadixTrie handles your personal information, and applies to the website www.radixtrie.com.
In compliance with South Africa’s Protection of Personal Information bill, including transparency, accountability, and choice regarding the collection and use of your personal information RadixTrie’s site follows the policy as stated below.
Processing means broadly anything done with the Personal Information, including collection, usage, storage, dissemination, modification or destruction (whether such processing is automated or not).
Some of the obligations under POPI are to:
Collection and Use of Personal and Non-Personal Information
In compliance with applicable law, RadixTrie collects information from different points on its sites, and is the sole owner of the information collected.
RadixTrie may collect and store the following personal information, or any other information specified in this Privacy Policy. This includes contact information, such as your name, email address, and other information that you provide by filling out our web forms, as well as information provided at the time of registering, posting material, or requesting services.
RadixTrie also collects the following non-personal information, if you provide it:
As is true of most websites, RadixTrie automatically gathers information about your computer, browser type, referring/exit pages, and operating system.
This may also include information collected from surveys, which may include contact information and demographic information. RadixTrie does not sell, share, or rent this information to others for their marketing purposes.
RadixTrie may, in compliance with applicable law, combine your information with information lawfully acquired from other organisations, and use it to improve and personalise services, content, and advertising.
RadixTrie may use this information in the following ways:
Choice / Opt-Out
You may choose to stop receiving RadixTrie’s newsletters or marketing emails at any time by following the unsubscribe instructions included in those communications, or you can contact us.
Request Information
You may request information relating to our services through the digital forms provided on Radixtrie's website. To submit a request using these forms, you must supply contact information (e.g., name, email, phone number). This information is used by RadixTrie to provide the information requested.
Testimonials
RadixTrie posts customer testimonials that may contain personally identifiable information, such as the customer’s name. RadixTrie obtains customer consent to post names prior to posting the testimonial. If you want to remove personal information that is being publicly displayed on RadixTrie’s website, contact us at marketing@radixtrie.com.
Information Obtained from Third Parties
If you provide personal information about others, or if others give us your information, RadixTrie will only use that information for the specific reason for which it was provided, and only with consent.
Information Sharing
RadixTrie may provide your personal information to companies that provide services to help with our business activities, such as offering customer service. These companies are authorised to use your personal information only as necessary to provide these services.
We may also disclose your personal information:
RadixTrie makes your contact information available to other users that you interact with to help complete the transaction.
Cookies and Other Tracking Technologies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. RadixTrie uses cookies on certain pages to help analyze webpage flow, customize services, content, and measure promotional effectiveness. RadixTrie may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.
You may disable cookies if your browser permits. The exact procedure will vary from browser to browser, but on most browsers the help section will tell you how to prevent your browser from automatically accepting cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
RadixTrie uses Google Analytics, a web analytics service provided by Google, Inc. (hereafter “Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Log Files
RadixTrie uses your IP address to help diagnose server problems, and to administer our website. RadixTrie uses your IP addresses to analyze trends and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Every time you access RadixTrie’s website, some data is temporarily stored and processed in a log file, such as anonymous IP addresses, the browser types, the recalled page, or the date and time of the recall. These data are only evaluated for statistical purposes, to help us diagnose problems with our servers, to administer our sites, or to improve our offer.
Web Beacons
RadixTrie’s emails contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how the websites are used, and may be used in some emails to let us know which emails and links have been opened by recipients. This allows RadixTrie to gauge the effectiveness of our customer communications.
Data Retention
RadixTrie retains your information for as long as your account is active or as needed to provide you services. This includes information received through lead generation forms and business-related personal information. If you wish to cancel your account or request that RadixTrie no longer use your information to provide you services, contact us. RadixTrie will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Storage of Information; Transmission
The data that RadixTrie collects from you is transferred and stored on secure servers. The data may also be processed by partners operating outside of South Africa, who work for RadixTrie or one of its suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. RadixTrie will take all steps reasonably necessary to ensure that your data are treated securely and in accordance with this Privacy Policy.
Security
When RadixTrie collects personal information directly from you, it follows generally accepted industry standards to protect the personal information submitted. RadixTrie does its best to protect your personal data. Once your information is received, RadixTrie uses strict procedures and security features to try to prevent unauthorised access. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore its absolute security cannot be guaranteed; any transmission is at your own risk. If you have any questions about security on the RadixTrie website, contact us.
RadixTrie has a companywide commitment to your privacy. To make sure your personal information is secure, please check that you are visiting our RadixTrie authorised website on the domain www.radixtrie.com. RadixTrie emails will only come from this domain. RadixTrie does not permit our employees to send or receive work-related emails from personal accounts or any other address.
Additional Policy Information
RadixTrie’s website includes widgets, which are interactive mini-programs that run on RadixTrie’s website to provide specific services from another company (e.g., pop-ups). Personal information, such as your email address, may be collected through a widget. Cookies may also be set by a widget to enable it to function properly. Information collected by this widget is governed by the Privacy Policy of the company that created it.
Updating / Accessing / Amending / Correcting Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire RadixTrie services, you may correct, update, amend, delete/remove, or deactivate it by emailing marketing@radixtrie.com. Users have a right to access, object to, or oppose, for legitimate reasons, the processing of their personal data in accordance with this Privacy Policy. RadixTrie will respond to your request to access within 30 days.
Notification of Privacy Policy Changes
We may update this Privacy Policy to reflect changes to RadixTrie’s information practices. If any material changes are made RadixTrie will notify you on the website prior to the change becoming effective. You are encouraged to periodically review this page for the latest information to this Privacy Policy and RadixTrie’s practices.
How to Contact Us
RadixTrie is responsible for the personal data collected from users of this website and determines the purposes and means by which such personal data are used, subject to applicable law.
If you have any questions about the RadixTrie Privacy Policy or the practices of this site, please contact us via email.
RadixTrie (Pty) Ltd.
Unit 5 Randpark Ridge Office Park
2 Ateljee Street
Johannesburg, Gauteng 2194
South Africa
marketing@radixtrie.com